Terms & Policies

CANCELLATION POLICY

Please Allow 24-hours

Due to the high demand for specialized pelvic health services, Sarton Physical Therapy frequently has a waiting list of patients needing treatment. We have a 24-hour cancellation policy during the week. Monday appointments must be cancelled by noon on the previous Friday. This enables our office to have adequate time to fill your cancelled or re-scheduled appointment with another patient in need. 

Associated Fees

Appointments cancelled without this notice from you will be automatically charged a cancellation fee. (A credit card is required to hold new patient appointments. In the event of a missed initial evaluation or insufficient time frame for cancellation, the credit card will be charged the initial evaluation cancellation fee). 

Case-by-Case Basis

We understand that there may be extenuating circumstances resulting in a cancellation or reschedule with less than 24 hours’ notice. Each incident will be handled on a case-by-case basis. If a patient misses three consecutive appointments, Sarton Physical Therapy reserves the right to cancel all future appointments.

PAYMENT POLICY

In recent years, insurance policies and billing requirements have become more complex. Insurance companies are requiring more and more documentation, and even PPOs may require pre-authorization for PT services. 

Navigating this system is confusing and time consuming - after all, you're a patient, not an insurance expert. That's why Sarton PT goes above and beyond to help you get the best possible benefits from your insurance company and will advocate on your behalf to get the coverage you pay for and deserve. 

SPT routinely surveys other PT clinics to ensure that the claims submitted to your insurance are on par with the other providers in our area and specialty, and to put you in the best position to meet your deductible quickly, without any additonal out-of-pocket expense. We will not only submit your claim, but also assist you in obtaining the required authorizations. Patients who self-submit claims or authorization requests are more likely to be denied for benefits, especially out of network. This could result in an appeals process which is complex and often lengthy with no guarantees.

When you choose to receive treatment from us, we provide all of these services at no cost to you to make your experience as hassle- and stress-free as possible, so that your focus is solely on healing.

INSURANCE

We offer courtesy insurance billing through our practice. For any questions, please call our office at 714-770-8222.

• We are an out of network provider for all insurance companies. There is great variety in out-of-network physical therapy benefits. When verifying insurance benefits - it will help to specify that you will be receiving “outpatient physical therapy services” and that Sarton Physical Therapy is “out-of-network.”

• All out-of-network insurance benefits will be dealt with on a case-by-case basis.

• Once your deductible is met - we will work to have your out of pocket costs be as close to your in-network copayment as possible.

• Patients are fully responsible for knowing their individual insurance plans and coverage for Sarton Physical Therapy services.

• We are not a contracted Medicare provider. Unfortunately federal law prohibits physical therapists that do not contract with medicare from treating Medicare Part B recipients, regardless of payment method.

SMS TERMS AND CONDITIONS

By opting in to receive SMS messages from Sarton Physical Therapy, you agree to the following terms and conditions:

1. Types of Messages You Can Expect to Receive

By providing my phone number, I consent to receive SMS text messages from Sarton Physical Therapy for appointment reminders, waitlist openings, marketing messages, and general two-way communication.

2. Texting Cadence

The frequency of the messages will depend on your upcoming appointment, waitlist openings or outreach to the office.

The exact cadence of messages will vary based on the specific circumstances.

3. Message and Data Rates

Message and data rates may apply to the text messages you receive. Please check with your mobile carrier for details on your plan’s rates.

4. Privacy Policy

Your privacy is important to us. By agreeing to receive SMS messages, you consent to our privacy practices. For more details on how we collect, use, and protect your information, please review our Privacy Policy, which can be viewed at pelvichealing.com/privacypolicy.

5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message. After opting out, you will no longer receive further SMS communications, except for messages related to the opt-out confirmation.

If you have any questions or need assistance, please contact us at frontdesk@pelvichealing.com.

6. LIABILITY

We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.

By consenting to receive text messages, you agree to these terms and conditions.